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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information


Our CCTV service covers large parts of East Renfrewshire and helps keep you safe.

East Renfrewshire Council's CCTV control room operates 24 hours a day, 7 days a week, 365 days per year.

Closed Circuit Television (CCTV) is used by us to enhance and complement existing safety and security measures within public areas and buildings to create safe and secure environments. CCTV is used by the Council and its partners to make public areas safer environments for our residents.

At present there are 168 CCTV cameras sited across the authority (public space and property). The provision of CCTV within public buildings provides reassurance to both staff and visitors. CCTV alone cannot solve a problem but its presence does act as a deterrent and is reassuring to the general public.

Other services provided by the CCTV Control Room include:

  • Provision of out of hours homeless and housing repair services
  • Anti-social behaviour Ring and Report hotline (0800 013 0076)
  • Provision of the Community Alarm service to 2600 vulnerable residents
  • Operating the lone worker service for employees of East Renfrewshire Council and its partners

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