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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Archives and information governance

Element 1: Senior responsibility

The individual responsible for the overall management of the Council's public records.

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Lorraine McMillan, Chief Executive, is the individual responsible for the management of East Renfrewshire Council's public records.

Gerry Mahon, Chief Officer - Legal & Procurement, is the individual responsible for the management of  East Renfrewshire Licensing Board's records.

These officers were confirmed in that role at the Corporate Management Team in January 2015


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