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Accessibility

Information about the council's commitment to web accessibility.

The council works very hard to ensure the templates and technologies on the site adhere to the standards governed by the W3C

East Renfrewshire Council is committed to producing websites and web resources that can be accessed by all users.

We are working hard to ensure that all pages produced on the website will conform to the AA standard of the Web Content Accessibility Guidelines produced by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

As part of this work all of the templates for the website meet the highest standards and produce content in a non-table driven layout.

What is an accessible website?

An accessible website is one that allows users to navigate freely and view content without creating any barriers. This means that information has to be easy to reach and available to as many visitors as possible. To ensure that these challenges are met the website must assume that there is no standard user or browsing device.

Visitors who have visual impairments or other circumstances often use extra computer accessories to help them browse the internet. We have gone to great lengths to allow these assistive technologies to interact with the site. The website does not use tables to control the layout of pages, instead it uses techniques which separate the content and the presentation.

Accessible features on the website

  • Standard layout and navigation structure across the site

  • Capacity for users to skip directly to the content area of the page

  • Headings and paragraphs on pages which aid navigation with alternative browsers

  • Text for links that make sense when read out of context

  • 'Breadcrumb' trail to help with navigation within a section of the site

  • Access keys to jump to specific areas of the page / website

  • Cascading style sheets (CSS) are used for visual layout and presentation - on screen and print.

  • Relative font sizes, compatible with the user-specified 'text size' option in visual browsers

  • Content which can be still be read even if your browser or browsing device does not support stylesheets at all.

Technical compliance

We strive to ensure that the website pages meet W3C standards:

Web browser guidance

Our website has been designed and built to appear correctly on Microsoft Internet Explorer 6+. It has also been tested on Firefox, Safari, Opera and Google Chrome as well as a range of mobile and tablet devices.

Contact us

We have done our best to ensure the website is as accessible as possible, however we realise that there are some technologies on this site, such as the eForms area, which may not reach all visitors in the same format.

If you do encounter any accessibility problems that affect or prevent your use of the website, please contact the webteam@eastrenfrewshire.gov.uk and we will do our best to address the problem as soon as possible.

Gaelic translations

All our online content can be provided in Gaelic if requested. Please contact customer services if you would like a Gaelic translation of any of our web pages:

Customer Services
Email: customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3001
Mon to Fri 8.00am - 6.00pm

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