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Accessibility statement

East Renfrewshire Council is committed to producing websites and web resources that can be accessed by all users.

We are working hard to ensure that all pages produced on the East Renfrewshire Council online service will conform to the AA standard of the Web Content Accessibility Guidelines produced by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Accessible features on the East Renfrewshire Council site

  • Standard layout and navigation structure across the site

  • Alternative textual descriptions for images

  • Capacity for users to resize the text using the resize option in their browser

  • Capacity for users to skip directly to the content area of the page

  • Headings and paragraphs on pages which aid navigation with alternative browsers

  • Text for links that make sense when read out of context

  • 'Breadcrumb' trail to help with navigation within a section of the site

  • Access keys to jump to specific areas of the websites

  • Sitemaps which provide an overview of the websites' structure and organisation

  • Cascading style sheets (CSS) are used for visual layout and presentation

  • Relative font sizes, compatible with the user-specified 'text size' option in visual browsers  

  • Content which can be still be read even if your browser or browsing device does not support stylesheets at all.

Technical compliance

We strive to ensure that the East Renfrewshire Council Online Service pages meet industry standards:

  • Pages are Bobby AA approved, complying with all priority 1 and 2 guidelines of the W3C Web Content Accessibility Guidelines.
  • Pages validate as XHTML 1.0 Transitional.
  • Stylesheets on this site validate as CSS.

Access keys

Most browsers support jumping to specific links by typing keys defined on the website.

If you are using a PC, press 'Alt' and an access key, then 'Enter' to take you to that page. If you are using the Firefox browser you should press 'Alt', 'Shift' and the access key.

If you are using an Apple Mac, press 'Control' and an access key, then 'Enter' to take you to that page.

All our pages use the following access keys:

  • Home page: 1

  • What’s new: 2

  • Site map: 3

  • Search: 4

  • Frequently asked questions: 5

  • Help page: 6

  • Complaints procedure: 7

  • Terms and Conditions: 8

  • Feedback form: 9

  • Access key details: 0

Browsealoud

We have purchased software which reads web pages aloud for people who find it difficult to read online. Reading large amounts of text on screen can be difficult for those with literacy and visual impairments. All you have to do is download the software. Further information about Browsealoud is listed on our website.

Contact us

We have done our best to ensure the Online Service is as accessible as possible. If you do find any accessibility problems that affect or prevent your use of the website, please contact us and we will do our best to address the problem as soon as possible.