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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Equality and human rights

Discrimination and harassment

Helping you to deal with discrimination and harassment

Discrimination and harassment

The Council will do everything in its power to protect and defend those who suffer discrimination, harassment or abuse of their human rights.

What is unlawful discrimination?

Unlawful discrimination occurs when an individual or a group is treated less favourably than others because of their sex, disability age, race, colour, nationality, or ethnic or national origin, religion etc. without any lawful justification. United Kingdom legislation recognises different kinds of discrimination including direct and indirect discrimination. Direct discrimination occurs when a 'protected characteristic' such as disability, race, or sex, is the reason for treating another unfavourably,  for example refusing somebody a job or denying them a service because of their disability.

Indirect discrimination occurs when  an organisation's requirements of service users or job seekers, or their practices, have a less favourable effect on certain groups compared with others, and such actions cannot be justified as reasonable or proportionate. Persistently convening meetings on the day of the week or at a time of the day which excludes certain groups because of religious observance or child care responsibilities, for example could be seen as indirect discrimination against those groups.

What is harassment?

Harassment occurs when a person experiences unwanted conduct from another because of differences on grounds such as age, race, gender, sexual orientation etc. which has the purpose or effect of either violating that persona dignity, or creating an intimidating, hostile, degrading humiliating or offensive environment for them.

What are human rights?

Human rights are rights which we all have because we are  human beings, regardless of our nationality, place of residence, sex, national or ethnic origin, colour, religion, language, or any other status. Examples include the rights to life, education, and family life.

What we can do to help?

If you want to ask for more information, or ask for advice because you believe your right to equality and human rights or the rights of somebody you know have been ignored or abused, you can contact the Council by using the customer services form. We have officers who can assist you through the complaints form.


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