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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Equality and human rights

Equality in Employment

The Council as an employer -information and statistics relating to working for the Council

We are working towards equal opportunities in employment which means that we:

  • Positively value the different perspectives and skills that a diverse workforce brings to the Council 
  • Recognise that equality is of benefit to all groups and not simply those who may experience disadvantage 
  • Aspire to have a workforce that reflects,and is therefore better equipped to meet the needs of the population it serves

We encourage applications from all applicants and particularly those from any group that is under-represented within the workforce. 

The Council needs to ensure that it complies with all relevant legislation in our recruitment practices.  This may involve making checks or asking for information from candidates.  All information that we request as part of the recruitment process is treated in strict confidence and any reports are anonymised.

We have a legal obligation to confirm a person's right to be in and/or work in the United Kingdom. We recognise that many people from minority ethnic groups living in the UK are British citizens or otherwise entitled to work here. To make sure we do not discriminate against individuals on race grounds, our recruitment practice is to treat all job applications in the same way with regard to the documentation and evidence we ask you to provide.

Double tick scheme

The Council welcomes applications from people who consider themselves to have a disability. We will interview all applicants who identify themselves in this way and meet the essential criteria for the job. Council jobs are now advertised on myjobscotland and all applicants are encouraged to apply online.  If due to your disability, you would prefer not to have to apply on-line, application packs can also be obtained by telephoning 0141 577 3007 or by emailing us.


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