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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Going into and leaving hospital

We can support you going into and leaving hospital.

We know that being admitted to hospital and planning for a return home are stressful times. This is particularly the case where the admission to hospital is for an emergency.

Where there is the possibility of you having to go to hospital on an emergency basis the Health and Social Care Partnership (HSCP) team which includes your GP, nursing and social work staff, will work together to support you to get treatment at home if that is the right thing to do.

A lot of people are admitted to hospital, receive their treatment and then return home to carry on their lives as before. However, for some people making the return home will be more difficult; the effect of your time in hospital or the ongoing effects of your reason for admission may make it difficult to pick up the threads of regular life when you get home. Where this is the case we'd want to talk over with you what supports you'll need to get home; hospital and Health and Social Care Partnership (HSCP) staff will work together to make the necessary arrangements.

How does a person access the help/service?

The hospital ward staff will be able to offer advice on who to contact, alternatively you can call the Single Point of Access number for advice on who can help you:

Single Point of Access (SPOA):
0141 451 0866

Who can get help or who can get the service?

Anyone who is likely to go into hospital or is going to be discharged can get support where necessary. Usually it will be people who have more complex needs who will need more support.

What happens once I'm home?

It is likely that we will want to support you with rehabilitation and re-ablement once you return home:

Although we'd always aim to get someone home, sometimes it won't be possible for someone to return home safely. If you are in that situation, hospital and Health and Social Care Partnership (HSCP) staff will work together to ensure that we work with you to plan where you will move to.

How much does it cost?

The advice and assessment process to help either keep you out of hospital or enable you to return home is free.

Following a discharge from hospital all care at home services are free for a period of up to 4 weeks.


If you are not registered with a GP or want to find out more about local health contacts, please visit:


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