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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Visual Impairment

Find more information and assistance if you are partially sighted or blind.

What is Available?

The service aims to provide information, advice and practical support to adults and children who are experiencing a sight loss. We can give advice on the benefits of registering as blind or partially sighted. We can issue you with equipment such as talking watches/clocks, symbol canes, liquid level indicators. We can arrange travel cards and access to talking books.

We can provide mobility training to increase how safely you can move about the house or on planned routes on foot or public transport to give you more confidence and independence.

We can help you plan and prepare meals using kitchen appliances safely.

Who can get help or who can get the service?

You can get help if you live in East Renfrewshire and are experiencing a significant sight loss.

How does a person access the service?

You can contact the Visual Impairment Mobility Rehabilitation Officer by phone or by letter to Health and Social Care Partnership (HSCP), Drumby Crescent, Clarkston G76 7HN. You may be asked some questions relating to your sight loss. A visit will be made to you at your home to discuss your needs and what equipment or services could help you.

Single Point of Access (SPOA)
Tel: 0141 451 0866

How much does it cost?

Equipment such as symbol canes, liquid level indicators, talking watches and clocks are free.

The assessment process and mobility training are also free.

However, there is an annual subscription to the Royal National Institute for the Blind to use the talking book service:

We can apply for a talking book service from Calibre a charity run service which is free.

We can refer you to the Low Vision Aid clinic for assessment for a magnifier which is free.

Can a person get help with the cost?

If you are needing financial assistance to buy a large piece of equipment e.g. a reading scanner or computer equipment we can contact a local charity.


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