Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Child Protection

General information about Child Protection

What families and the general public can do to keep children and young people safe.

The East Renfrewshire Child Protection Voluntary, Private and Community Group have produced new guidance to support all those who are involved in the running and organising of community Groups in East Renfrewshire. The guidance acknowledges that children and young people attending groups often learn and develop different skills and make new friends. They also learn to trust the adults involved. This places staff / volunteers in a unique position in children's lives. There may come a time when a child chooses to confide in a volunteer or when a volunteer or staff member feels that there is a concern about a child's situation.

Your group has a duty to ensure that staff / volunteers are equipped with the necessary information and knowledge to give that the child the help and support they need at that time. Staff and volunteers must always speak to their designated Child Protection Officer in the first instance. The new guidance can be found related documents.

For more information about the guidance please contact the Lead Officer Child Protection.

Lead Officer Child Protection
Email: publicprotectiontraining
@eastrenfrewshire.gov.uk

Tel: 0141 577 8300

If you have a concern about a child or young person please visit Child Protection for a list of contact details for Social Work or the Police.


This leaflet tells you about Scotland's laws on protecting and caring for children and young people. It also tells you about what is expected of adults who look after children:

Related documents


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)