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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Licensing

Theatre licence

Apply and pay for a theatre licence.

Licence summary

  • If you run a theatre it must be licensed by the local authority.

Eligibility criteria

  • No provision in legislation

Will 'Tacit Consent' apply?

Yes, where the local authority fails to make a decision within six months of receipt of the application, the licence is deemed to be granted or renewed.

What happens if I don't hear from the council within the specified time?

It is in the public interest that the council must process your application before it can be granted. If you have not heard from the council within a reasonable period, please contact us.

Fee

  • A theatre licence costs £131.00.
  • To make a change to your existing licence costs £40.00.
  • The fee to renew your licence is £131.00.

Please note that if you pay by credit card you must pay a 2% administration charge.

Apply online

Application evaluation process

  • Fees will be payable with the licence application.
  • You must comply with any conditions attached to a licence.

Failed application redress

Please contact the council in the first instance:

East Renfrewshire Council
Legal services
Council Headquarters
Eastwood Park,
Rouken Glen Road
Giffnock
G46 6UG
Telephone: 0141 577 4684

If your application for a licence is refused you may appeal to the sheriff whose jurisdiction covers the area the premises are located. Appeals must be made within 21 days of the date of you are notified of the refusal.

Licence holder redress

Please contact the council in the first instance:

East Renfrewshire Council
Legal services
Council Headquarters
Eastwood Park,
Rouken Glen Road
Giffnock
G46 6UG
Telephone: 0141 577 4684

If your application for a licence to be renewed or transferred is refused or you wish to appeal against conditions or refusal to alter conditions or restrictions you may appeal to the sheriff whose jurisdiction covers the area the premises are located. Appeals must be made within 21 days of the date of you are notified of the refusal.

Consumer complaint

We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked follow UK government: Consumer rights advice. From outside the UK contact the UK European Consumer Centre.

Other redress

  • None

Trade associations

  • None


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