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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Licensing

Booking offices: taxis and private hire cars

You need a licence to operate a booking office for four or more taxis or private hire cars.

The Customer Services Team are now operating an appointment system for anyone who requires to book multiple vehicle inspection appointments or alternatively requires to lodge multiple vehicle licence applications. You can book an appointment by telephoning our Customer Services direct on 0141 577 3005.

 

Why do I need a booking office licence?

A licence is required where premises are used for the carrying on of a business of taking bookings from the public for the hire of taxis and /or private hire vehicles, the persons running that business will require a licence and must keep certain mandatory records. A licence is only required if four or more vehicles are involved."

To apply for the grant or renewal of a booking office licence please complete and return:

Please contact Customer Services with any queries:

Customer First (customer services)
Email:
customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3005
Mon to Fri: 8.45am - 4.45pm

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