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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Archives and information governance

Archives and information governance

The council archives and our policy & guidance on access to information, data protection and records management at the council.

The archives are stored at Williamwood High School. We hold the historic records of several of our previous local authorities and of various other local organisations.

We are keen to make available as much information as possible to our residents and wider community.

Data Protection is about how the council manages your information.

Records management is about how the Council manages all the information it holds.


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