Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Children and families

How fostering changed my life

We asked some young people in foster placements to reflect on their experience of living with a foster family. Read what they said.

Male foster child - Kyle


I spent over ten years in foster care and had a really positive experience thanks to my carers and the council.  I have become a confident, positive person thanks to the help my foster carers gave me. My carers have made me the person I am. I would encourage anyone who has thought of becoming a carer to have a closer look into it as you could help someone like me change from from a scared, lonely and sad young boy into a thriving, confident man.

Both families I have stayed with have been great to me.  I've learned so much from them both and will keep in touch with everyone.  I feel like part of the family, everyone has been so nice to me and I have made friends and family for life.

I've got a future now, I'm supported.

I'd have been on the same tracks, learning nothing if I hadn't have come here.

What do young people say foster carers should be like?

You need to spend time with me, be patient and give me time to settle in, let me know you are there for me.

Foster carers should be caring, nice, polite and just be themselves.

Can you help a young person reach their potential?

Enquire today or phone our fostering team on 0141 577 3367.

Please read more:

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)