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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Our latest media hot topics

In this section you will find responses to the current most popular media enquiries received by East Renfrewshire Council.

Figure with speech bubble alongside the phrase 'Hot topics'

As a council we often receive multiple enquiries from different members of the press relating to the same question. To maintain consistency and ensure everyone receives the same information, any response to a press enquiry will be presented here.

  • Illegal deposit of waste

    Following an illegal deposit of waste in Newton Mearns, we are continuing to work closely with SEPA to resolve the matter.

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