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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Stop unwanted mail

How to stop junk mail unsolicited advertising mail.

Many homes receive considerable amounts of unwanted mail which ends up straight in the bin. There are a number of steps you can take to tackle various sorts of unsolicited mail. The Recycle for Scotland: Unwanted mail is a great resource to assist you in registering for the Royal Mail: Mail preference service, along with how to opt out of unaddressed mailings and various other letter templates that you can use to get well on the way to reducing paper coming into your home.


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