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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Further advice, support and contact details on Building Warrants

If you have any queries regarding submitting your application, uploading documentation or payments please contact:

Claire Kelly
System Development Officer
Building Standards Service
Tel: 0141 577 3050
Email: claire.kelly@eastrenfrewshire.gov.uk

The Scottish Government also provide further information on building standards nationally:


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