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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

How much does it cost and how can I pay?

The current scale of fees for planning applications are contained in the document:

If you submit using the ePlanning Scotland website you can pay online with credit/debit card at the time of submission.

You can also pay by any of the following means:

  1. Credit/Debit Card online at www.eastrenfrewshire.gov.uk/doitonline.

  2. Credit/Debit Card by phone at 0141 577 3008 (8.45pm - 4.45pm).

  3. Credit/Debit Card in person at:

Council headquarters
Eastwood Park
Rouken Glen Road
Giffnock
Glasgow
G46 6UG

From 8.45am to 4.45pm (excluding public holidays)
Council Buildings
211 Main Street,
Barrhead
G78 1SY

From 8.45am to 4.45pm (excluding public holidays)

If you have submitted the application by post but wish to pay online, you can do so at:

Whichever way you choose to pay, please quote the application reference number (or if you have not been given one, quote the site address of your application) as the reference.

Please note credit card payments incur a surcharge of 2%.


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