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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

What is allowed without planning permission?

If you are a householder, wanting to alter or extend your house, you have what are known as 'permitted development rights'. These rights allow you to carry out certain developments without needing consent from the council, for example:

  • Small front porches
  • Some rear extensions/conservatories
  • Satellite dishes
  • Replacement windows etc.

These rights don't exist in conservation areas, meaning that even relatively small alterations and developments there will need planning permission.

If you are operating a business, then you also have some limited permitted development rights. Please contact us to find out what these are at

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