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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Think Green

Our sustainable community commitment

East Renfrewshire council want to work with staff and the community to address issues associated with energy efficiency, fuel poverty and carbon emissions. 

To improve energy efficiency in the community, and to achieve our aim for a more sustainable community we want to:

  • Improve the information and advice we provide to households on energy and fuel poverty and ensure that it is widely available to the local community;
  • improve our understanding of the impact of fuel poverty in the local area, in order to target advice and assistance at those households who are in most need; and
  • work in partnership with Home Energy Scotland and local housing associations to provide practical and targeted support at the community level, to improve household energy usage and promote energy literacy.

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