Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Think Green

Insulation and draughts

Draught-proofing your windows and doors as well as blocking any gaps around the floors and skirting can cut £20-£30 a year off your heating bills. Even a simple draught excluder will help!

Close your curtains

Closing your curtains at dusk will stop heat escaping through the windows. Check for draughts around windows and doors.

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)