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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Catchment areas and placing requests

If your placing request is refused

In previous years, the department has held unsuccessful placing requests on waiting lists. If more places became available for non-catchment area resident children, then these would be filled from the waiting lists. This has been discontinued because this practice was interfering with the statutory requirements of the Placing Request regulations. There will be no waiting lists for placing requests.

You may be very disappointed that your child cannot go to the school you want because the school is full, and you should have a good reason for asking an appeal committee to look at your request again.

You may lodge an appeal and your appeal will be heard by the independent Education Appeal Committee. If you are not provided with a decision on your request by 30 April (or within 2 months for requests made at other times of the year), you may also appeal. However if you decide to appeal you will not be able to make another placing request until the appeal is heard or you withdraw your appeal.


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