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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Roads and Lighting

Why is my street not gritted regularly?

The gritting routes have been carefully designed and adapted to ensure that we grit the primary, main routes within East Renfrewshire. These include bus routes and heavily trafficked routes. These are:

  • Main 'A' roads.
  • Access to fire stations.
  • Bus routes to schools.
  • Main bus routes.
  • Routes to local employment areas.

The routes have been designed to cover as much of the network as possible within our resources. During poor weather conditions resources are targeted to the areas of greatest need.

How do I know which roads will be gritted as a priority?

The network of priority roads that we treat and grit is shown on the maps of gritted roads and grit bin locations.

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