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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

What happens after your blue badge application?

  • If you return a correctly completed blue badge application form to customer services and are entitled to a badge, we will issue that badge within 14 working days from receipt of your application.
  • If a decision to award a blue badge cannot be made within 14 working days customer services will contact you within 7 working days and tell you what will happen next.
  • If you currently hold a blue badge you will be notified 8 weeks prior to your current badge expiring by text, email or letter.

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