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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

Automatic elegibility criteria

You automatically qualify if you are over 2 years old and meet at least one of these criteria:

  • Receive higher rate mobility component of Personal Independence Payment (previously Disability Living Allowance).
  • Are registered blind.
  • Receive War Pensioners' Mobility Supplement.
  • Receive an award under the Armed Forces Compensation Scheme (AFCS)

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