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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Noise fines

Community Wardens will issue a fixed penalty to a person who they believe has committed an offence in terms of Section 45 of the Antisocial Behaviour Etc. (Scotland) Act 2004.

The notice issued gives the person an opportunity of discharging any liability to conviction for the offence by paying a fixed penalty of £100.

Failure to pay within 28 days from the date after this notice was issued results in this offer being withdrawn.

There is no appeals process for this fixed penalty.

Can I appeal a Noise Fixed Penalty Notice?

There are no formal grounds of appeal against a noise fixed penalty notice.

If you do not agree that you committed an offence then the matter will be dealt with through formal prosecution via the Procurator Fiscal. It will then be up to the Procurator Fiscal, on receiving evidence, to determine whether or not an offence was committed and therefore whether or not any penalty should be imposed.

The Procurator Fiscal route becomes the process for those wishing to appeal a fixed penalty notice. Please note that the penalty imposed by the Procurator Fiscal can be significantly greater than which is imposed through a fixed penalty notice from East Renfrewshire Council.


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