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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Missing dog

The council does not provide a service to look for missing dogs. However, if your dog is missing you can ask the Dog Warden to look out for it when he is monitoring the East Renfrewshire area on the ring and Report helpline 0800 013 0076. Any dogs found will be taken to the SPCA Kennels, Bothwell Bridge , Hamilton, phone number 01698 281128. If your dog is taken here you will be liable for the costs incurred by the Council and the Kennels.

Response time - 1 working day.

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