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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Your four bin service

The way your recycling and waste is collected changed at the beginning of October including collection days. Find out all you need to know.

The four bin colours of the new service

The new four bin service replaces the old managed weekly collections service.

The new bin service means:

  • An end to blue boxes, white sacks and green bags for the majority of residents. We are introducing two new wheeled bins for recycling.
  • Residents will now be able to recycle cardboard and cardboard lined cartons at the kerbside.
  • Residents will receive a more frequent collection of bulky plastics.
  • Food and garden waste will be collected weekly in the existing 240 litre capacity brown bin.*
  • Paper, cardboard (including corrugated/packing cardboard) and cardboard lined cartons will be collected every three weeks from a blue 240 litre bin.
  • Plastics, glass and cans collected every three weeks from a green 240 litre bin.
  • Non-recyclable waste collected every three weeks from a grey 240 litre bin.
  • Increased capacity for waste and recycling.

*240 litres is the size of the brown bin currently used for garden and food waste.

Both recycling centres will remain open: Recycling centres and points.

If your question isn't answered by the following sections, you can talk to Customer Services via live chat between 8.45am - 4.30pm or email

Your four bin service

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