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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

What bins will I receive with the new waste collection?

Under the new plans, households across East Renfrewshire will receive two new bins: one blue wheeled bin for paper, cardboard and cartons and a green wheeled bin for plastics, glass and cans. This means residents will be able to recycle more waste at home than ever before, thanks to the bins' much greater capacity than the bags and boxes previously provided.

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