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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

I'm elderly/disabled and get help with my collections/don't have wheeled bins

We are moving away from use of tub bins as far as possible and have replaced most tub bins with wheeled bins. Residents will continue to get assistance with their collection but moving to wheeled bins reduces manual handling and the risk of injury from sharp items. Residents that require assistance will get the same bins as everyone else but residents will not be required to wheel the bins themselves. We do accept that there will be occasions where wheeled bins are not suitable and will make appropriate provision.

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