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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

I live on a farm in a rural location

I do not get recycling services at the moment. Does that mean this change will not affect me?

We will seek to extend the service to as many properties as possible and will directly communicate with residents about how their service may change.  However, it is unlikely that rural properties will be included in the initial implementation phase in October. 


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