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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Decoration and disturbance allowances

Decoration allowance is currently only paid to tenant's following re-wiring programmes. Currently there is an agreed amount paid to the tenant per damaged wall. The allowance is only paid where there is no debt owed to the council i.e. both rent and council tax payments and including any former tenant arrears, court expenses etc. Home Loss and disturbance is only paid where we require to re-house tenants where a property is scheduled for demolition.


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