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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

What repairs are the council responsible for?

  • Communal areas - lighting repairs - this would apply to flatted properties with Council tenants or mixed tenures
  • Broken common stair or common door windows
  • Common door and door entry systems
  • Repairs to communal areas i.e. all common boundary fences, paths, gutters, downpipes, roofs, roughcasting
    chimneys, common entrance and door entry systems, close landing lights and windows.
  • To repair fittings which supply water, gas and electricity
  • Drains

We will also repair in the instances where damage is caused by:

  • Fair wear and tear
  • Vandalism (provided that you have reported the damage to the police and to the council as soon as the damage is discovered)
  • Fire
  • Flood

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