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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Licensing

Complaints (relating to taxis and private hire cars)

How to make a complaint about the licensing process or make a complaint about a taxi or private hire operating in East Renfrewshire.

I want to complain about the licensing process

If you have a complaint regarding the application process, the vehicle inspection process  or a member of the licensing team you should in the first instance contact customer services:

Customer First
E-mail: customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3001
Monday - Friday 8.45am - 4.45pm

I want to complain about a taxi or private hire car

If you have a complaint regarding a licensed taxi/private hire driver or vehicle you should in the first instance contact the Booking Office you made the booking with. 

Once the complaint has been lodged with the Booking Office you should then contact the Civic Government Enforcement Officer if you are not satisfied that you complaint has been handled properly:

Civic Government Enforcement Officer
E-mail: brian.kilpatrick@eastrenfrewshire.gov.uk
Tel (office): 0141 577 8434
Mobile: 07967211128

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