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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Criminal Justice Social Work Services

Reports for Prisoners leaving custody

Criminal Justice Social Work Services also provide a range of reports to the Parole Board and Scottish Prison Service to assist the Throughcare process. These include:

  • Home Leave Reports 
    These are requested when a prisoner is being considered for a period of leave at home during their custodial sentence.
  • Home Background Reports 
    Are requested when a prisoner is nearing the end of the custodial part of their sentence and is being considered for release on parole licence.
  • Home Detention Curfew 
    Assessments are provided for prisoners being considered for monitoring in the community using an electronic tagging device.

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