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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

I have a smaller than standard grey/black wheeled bin (often called a slim bin)

It will not be big enough for my rubbish if only collected once every three weeks. Can I get a bigger, standard size bin?

Yes. Contact us as soon as possible and we will make the switchover:

Customer First (customer services)
Email: customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3001
Mon to Fri 8.45am - 4.45pm


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