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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Equality and human rights

Duty to Assess and Review Policies and Practices

The Council accepts its obligation, in law, to use relevant evidence to assess the impact of applying a proposed new or revised policy or practice against the requirements to: eliminate discrimination; promote equality; and foster good relations.

We are committed to taking account of the results of any assessment and making arrangements to review and where necessary revise any such policies or practices.

We are also committed to publishing, within a reasonable period, the results of any assessment where we decide to apply the policy or practice in question.

In making these commitments, the Council, like others, believes that a culture of fulfilling these obligations will benefit the Council in a number of ways, including:

 

  • getting our services right from the beginning;

  • opening the information on and benefits of our services to more groups;

  • ensuring that our decisions impact fairly on our communities;

  • making our decisions evidenced-based;

  • making our decision-making transparent; and

  • providing us a platform for partnership working.

 

Equality Impact Assessments

pdf icon EIA - Crookfur Nursery Provision [98kb]

pdf icon EIA - Parental Involvement Strategy [25kb]

pdf icon EIA - East Renfrewshire Local Development Plan 2 [232kb]

pdf icon EIA - Discretionary Housing Payments CAP [258kb]

pdf icon EIA - Revenues Debt Recovery [256kb]

pdf icon EIA - Review of Customer First Opening Hours [235kb]

pdf icon EIA - Admissions & Transfer of Pupils [320kb]

pdf icon EIA - Literacy Strategy [40kb]

pdf icon EIA - Redesign of Libraries [30kb]

pdf icon EIA - Reduction in MA Posts [30kb]

pdf icon EIA - Reduction in Support Assistants [30kb]

 


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