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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Home Instead Senior Care

Home Instead

Details of the individual or group of people that you provide services to

  • Older people
  • Dementia
  • Physical disabilities

Description of your service

Home Instead provide the full range of companionship, home help, meal preparation, personal assistance, escorting, intimate care and dementia care services.  Packages can be tailored from a few hours per week up to 24hrs, 7 days per week.

Availability of your service

No restrictions. The service is available on a 24/7 basis, 365 days per year.

Hourly rate


Most recent Care Inspectorate grades

Date of Inspection: 24th March 2016

  • Quality of care and support - 5 Very Good
  • Quality of staffing - 4 Good
  • Quality of management and leadership - 5 Very Good


For further information about grading please see the Care Inspectorate website.


Home Instead Senior Care

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