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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Lifeways

We provide care and support services to people to learning disabilities, mental health conditions, autism, complex needs and challenging behaviours.

Lifeways

Details of the individual or group of people that you provide services to

We provide care and support services to people to learning disabilities, mental health conditions, autism, complex needs and challenging behaviours. Our approach is to put the person at the heart of everything we do, promoting wellbeing and increasing independence.

Description of your service

Whether it's a few hours support each week to 24/7 care and support, we create innovative, personalised packages of support based around individual needs, the budget available and individual goals.

We assist people with a range of needs to live independently and safely in their own home - supporting them to access the social, leisure, education, training, voluntary work and employment opportunities and activities open to all members of the community.

Local services include:

  • Learning disabilities
  • Autism
  • Acquired brain injuries
  • Mental health
  • Forensic
  • Transitional support
  • Floating support

Availability of your service

Services are delivered 24 hours a day, 7 days a week, 365 days a year.

Our office hours are 9am-5pm, Monday to Friday. Outside office hours we operate an on-call system.

Hourly rate

£16.25

Most recent Care Inspectorate grades

  • Quality of Care and Support - 4 - Good
  • Quality of Staffing - 4 - Good
  • Quality of management and leadership - 4 - Good

 

For further information about grading please see the Care Inspectorate website.

 

Lifeways


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