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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Up-2-Us

Up-2-Us provide services for children and young people up to the age of 25 years and as appropriate to their families / carers.

Up 2 Us

Details of the individual or group of people that you provide services to

We provide services to children and young people up to the age of 25 years and as appropriate to their families / carers See OSCR registration.

Description of your service

Our services sit within the national framework for youth and community justice, children and families, through care and after care. We provide a range of support services according to need and complexity of risk. This may include respite, community out reach, group work, volunteering, family intervention, parent support, peer mentoring, one to one work and groups, work with extremely vulnerable young women, 24/7 service access all according to referral and assessed need and within relationship based, holistic support

Availability of your service

24/7 and 365 days

Hourly rate

Currently it is based entirely on the rate set by East Renfrewshire in 2014 This is based on single hours and there is flexibility according to level of service and of course whether there is grant subsidy in place for a project. Our hourly cost calculation is £29.15

Most recent Care Inspectorate grades

Quality of care and support 6 Excellent

Quality of staffing 6 Excellent

Quality of management and leadership 6 Excellent

 

For further information about grading please see the Care Inspectorate website.

 

Up-2-Us Ltd


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