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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

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Adults and older people

Neighbourhood Networks

Neighbourhood Networks

Details of the individual or group of people that you provide services to

Learning Disability

Description of your service

Neighbourhood Networks facilitates networks of peer support for adults with learning disabilities, poor mental health and generally anyone who is isolated in their community.  The Neighbourhood Networks facilitates small local networks with usually 9-12 people in each network. The people who use our services are called network members. We employ a community living worker already living in the community where the network is based. The person works a flexible 16 hour week providing support only at times when network members need it.   Network membership is similar to what you would expect from a gym membership the more you put in the more you will get out. The more members engage with their network the more they will benefit from the relationships, sharing skills, supporting each other, and become less dependent on staff or paid support. Time is negotiated between members and the worker. The support from the Community living worker is flexible and can be provided at different times of day including evenings and weekends, depending on members' needs. The networks are member led and network members are encouraged to develop their skills in active citizenship. A network enables opportunities for personal development and members are encouraged to support one another. The network also provides Housing Support for people who have their own tenancies. Supporting people to maintain their tenancies eg understanding tenancies and understanding their responsibilities as a tenant and ensuring their home is not at risk. Members have weekly contact with the community living worker. Members of the network also meet up on a regular basis for network meetings, social activities and opportunities in the community. Members meet up in the local community, cafes, community centres and members' homes.

Availability of your service

Neighbourhood Networks provides flexible support depending on network member's needs.  Support is negotiated between members and the community living worker and can be provided during the day, evenings and weekends.

Hourly rate

£15.57

Using this rate a member would be required to pay for 6 hours of  support per week. The nature of the peer support model could easily result in a member receiving in excess of these hours at no additional cost. This would be as a result of group activities both with and without a support worker. The rates are set to allow for vacancies in a network and fluidity of members and it is for this reason that block funding of a network is a far more efficient method of providing support. If a network is full with 10 members, the annual cost per member would come down to £3,800 compared to £4,858 per member on an hourly rate. If payment is through SDS, a complex calculation could be implemented so that, at the end of the year, it could be possible to refund any surplus income in a network resulting from a full network of 10 members charged at hourly rates.

Most recent Care Inspectorate grades

  • Quality of care and support 5

  • Quality of staffing 5

  • Quality of management and leadership 5

Last Inspection date - 14th December 2015

 

For further information about grading please see the Care Inspectorate website.

 

Neighbourhood Networks


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