Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Positive Care Limited

Positive Care

Details of the individual or group of people that you provide services to

  • Frail Elderly
  • Young Physically Disabled
  • Children with Special Needs
  • Dementia / Mental Illness
  • Terminally ill
  • Learning Disability

Description of your service

We are a family owned and run business with over 18 years' experience. We are totally committed to the highest standard of excellence in care at home. At Positive Care we believe in the highest standard of care through our holistic approach to the whole spectrum of each person's care.   What is hugely important to us is that we offer a wide variety of services to suit the individuality of the people we are asked to care for.    We pride ourselves in listening in many, many ways to what we could do better or just different.    

At Positive Care we strive to promote and deliver the following:

Ensure services support the aspirations, goals and priorities of each person, rather than providing 'one size fits all' services.

Ensure support focuses on what people can or would like to do to maintain their independence, not only on what they cannot do. Recognise: That people have preferences, aspirations and potential throughout their lives, and

Ensure people using home care services and their carers are treated with empathy, courtesy, respect and in a dignified way by:

  • Involving people and their carers in discussions and decisions about their care and support
  • Agreeing mutual expectations
  • Always respecting confidentiality and privacy
  • Providing a reliable service that people and their carers can trust
  • Regularly seeking feedback (both positive and negative) about the quality and suitability of care from people using the service, including those who do not have a carer or advocate.

 Prioritise continuity of care by ensuring the person is supported by the same home care worker(s) so they can become familiar with them.

Ensure there is a transparent process for 'matching' care workers to people, taking into account:

  • The person's care and support needs, and
  • The care workers' skills, and
  • If possible and appropriate, both parties' interests and preferences.
  • Ensure the person using the service, and their carers (if the person has involved them in their care), can direct the way home care is delivered. This is so that the person's safety, comfort, independence and sense of security are always promoted.

Availability of your service

At Positive Care, we embrace and acknowledge the fact that our services can be required 24 hours a day, 365 days a year, and our management support systems have been designed to reflect this.

Hourly rate

£15.82

Most recent Care Inspectorate grades

2015

  • Quality Care & Support 4
  • Quality Staffing 3
  • Quality Management & Leadership 3

2016 inspected 1.8.16 feedback grades proposed

  • Quality Care & Support 4
  • Quality Staffing 4
  • Quality Management & Leadership 4

 

For further information about grading please see the Care Inspectorate website.

 


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)