Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Real Life Options

We are a specialist service charity with over 20 years experience providing person centered care and support services.

Real Life Options

Details of the individual or group of people that you provide services to

People with; Learning disability; Autism or Asperger; Physical disability ; Complex needs

Forensic Needs; Mental health needs;

Older people; including those with dementia; mental health needs, disabilities

Description of your service

We are a specialist service charity with over 20 years experience providing person centred care and support services to people with a Learning Disability, Autism,  physical disability to live independently in their own home and to access their  local community. We provide residential care, supported living services and vocational day services for people with a learning disability, physical disability and/or who experience autism, including providing support services to people with a complex mix of difficulties combined with mental health issues who can exhibit extreme challenging behaviours towards themselves and those around them.

We offer a range of specialist services and service models that  deliver flexible support, choice and freedom for people who: need 24 hour care; need support due physical disabilities and/or learning disability; exhibit behaviours that challenge or have complex behavioural issues, which place them at risk of self-harm or of assaulting or harming other people; have autistic spectrum disorders and who may also be challenging to services; are experiencing enduring mental ill health; have offended or have the propensity to offend ; require a more substantial level of supervision and/or support; have profound multiple disabilities and have significantly high personal care needs; are transitioning from Children's to Adults Services, including those who are in the care of the local authority; are terminally ill

We are an innovative provider with coproduced person centred  service models which allow for individualised support packages including: Individual tenancies with 24 hour support; Specialist care homes for people with high support needs, including profound physical disabilities, complex or challenging behaviours; Adapted flats for one or two people, within multiple occupancy buildings; Adapted bungalows within a serviced site, to provide accommodation on an individual basis; Supported living models for up to four people sharing a tenancy; Personalised 1:1 and Outreach Support ; Floating / Domiciliary Care; Short break Care; Building-based daytime support

Availability of your service

24/7 hours - 365 days

Hourly rate

£16.03

Most recent Care Inspectorate grades

Please see below for recent Care Inspectorate inspections for similar services we provide:

Glasgow Balmore - Housing Support Service

Service Number: CS2004078505

Last Report: 22nd Sept 2015

  • Quality of care and support: 5 Very Good
  • Quality of staffing: 5 Very Good
  • Quality of management and leadership: 5 Very Good

Angus - Housing support service

Service Number: CS2004073152

Last Report: 11th Feb 2016

  • Quality of care and support: 4 Good
  • Quality of staffing: 4 Good
  • Quality of management and leadership: 4 Good

West Lothian - Housing Support Service

Service Number: CS2012311702

Last Report: 16th Oct 2015

  • Quality of care and support: 5 Very Good
  • Quality of staffing: 4 Good
  • Quality of management and leadership: 4 Good

East Dunbartonshire - Housing Support Service 

Service Number: CS2004071266

Last Report: 20th April 2016

  • Quality of care and support: 4 Good
  • Quality of staffing: 4 Good
  • Quality of management and leadership: 4 Good

2 The Steading - Care Home Service

Service Number: CS2011303448

Last Report: 12th Nov 2015

  • Quality of care and support: 5 Very Good
  • Quality of environment: 4 Good
  • Quality of staffing: 4 Good
  • Quality of management and leadership: 4 Good

 

For further information about grading please see the Care Inspectorate website.

 

Real Life Options


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)