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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Support for Ordinary Living (SOL)

We work for people with a variety of different support needs and disabilities to choose and create a life for themselves within their own homes and communities.

Support for Ordinary Lives

Details of the individual or group of people that you provide services to

  • Learning disabilities
  • Physical disabilities
  • Autistic spectrum
  • Alcohol related brain injury
  • Older people (including dementia)

Description of your service

We work for people with a variety of different support needs and disabilities to choose and create a life for themselves within their own homes and communities.

We support people to achieve their goals and ambitions and provide an excellent quality of care and support as graded by the Care Inspectorate.

The people we work for are at the centre of everything we do and we involve people in all aspects of their care and support from support planning to risk assessments. We regularly ask the people we support about how we are doing and our Quality Checkers, who are made up of some of the people we work for check that we do what we say we will do.

We support people with;

  • Personal things like having a bath, washing and getting dressed
  • Living at home, managing money, cooking or cleaning
  • Trying new things, exploring ideas about how to improve people's lives
  • Getting out and about, meeting new people, staying in touch with friends and family, taking part in community activity
  • Going to work or college.

Availability of your service

Our service is available 24 hours a day, 7 days a week. This can be delivered by the more traditional one to one support or through the use of assistive technology delivered by SOL Connect, SOL's technology enabled care specialists.

Hourly rate

This tender submission is based on the hourly rate of £15.72

Most recent Care Inspectorate grades

  • Quality of care and support = 6
  • Quality of staffing = 5
  • Quality of management and leadership = 5

 

For further information about grading please see the Care Inspectorate website.

 

Support for Ordinary Living (SOL)


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