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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

The Richmond Fellowship Scotland

The Richmond Fellowship Scotland (TRFS) is a charity which supports over 2800 people across Scotland with a broad range of needs to live as independently as possible in their own homes and communities.

The Richmond Fellowship Scotland

Details of the individual or group of people that you provide services to

The Richmond Fellowship Scotland (TRFS) is a charity which supports over 2800 people across Scotland with a broad range of needs to live as independently as possible in their own homes and communities. In working with 28 local authorities, we have a proven track record and understanding in providing high quality services to meet the unique needs and aspirations of the individuals we support.

We provide personalised, high-quality community-based support services.  Some individuals we support might have mental health difficulties, learning disabilities or autism; others might have dementia, alcohol or drug issues or forensic backgrounds.

Description of your service

All of our services work in person-centred ways to offer choice, promote inclusion and maximise ability and we manage in the region of 190 services in both rural and urban settings, employing more than 2500 staff. In working with 28 local authorities, we have a proven track record and understanding in providing high quality services to meet the unique needs and aspirations of the individuals we support.

We are people-focused, motivated by the needs of individuals and communities, not profit. We are driven by strong values and a firm commitment to choice, dignity and social inclusion.

Availability of your service

Our services are available 24 hours a day, seven days a week

Hourly rate

£16.81

Most recent Care Inspectorate grades

East Renfrewshire & South Lanarkshire 2

17/12/2015

  • Quality of Care & Support: 4
  • Quality of Management & Leadership: 5
  • Quality of Staffing: 5

Sheriff Park

14/03/2016

  • Quality of Care & Support: 5
  • Quality of Environment:5
  • Quality of Management & Leadership: 5
  • Quality of Staffing: 5

East Renfrewshire Dementia Services

01/07/2015

  • Quality of Care & Support: 5
  • Quality of Management & Leadership: 6
  • Quality of Staffing: 6

 

For further information about grading please see the Care Inspectorate website.

 

The Richmond Fellowship Scotland


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