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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Factoring: frequently asked questions

Some useful questions and answers about East Renfrewshire Council's Factoring Service including what does the council do as factor, what does your factoring fee pay for and can you use your own contractor.

 

 

 


Factoring: frequently asked questions

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