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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

New Customer Services opening hours

Our customer services opening hours are changing from 3 April 2017. See how this will affect you.

Nicola, Raymond and Eileen

With increasing numbers of residents choosing to access services and resources online, changes to the Council's customer service opening hours are being introduced.

From Monday 3 April 2017, the operating times of the customer service centres and telephone lines will change to 8.45am to 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

To reflect the changing hours, residents are being encouraged to access the council's online services which are available 24/7.

  • pay or check their council tax
  • notify us of change of address for council tax
  • make a rent payment
  • apply for housing benefit/council tax reduction
  • apply for a new waste bin or request a bulky waste collection
  • pay a fixed penalty notice
  • report dog fouling, fly-tipping, graffiti, missed waste collection, potholes and other environmental issues.

We are continuously looking at our services and processes to see how they could be improved by digital technology to benefit both our communities and our staff. We are committed to supporting communities so they can access our online services and resources, and being there for them on social media or live chat if they need further advice. Focusing on these areas will allow us to provide the infrastructure necessary to make self-service easier, which in turn frees up our resources and staff time for the people who need it most.
Caroline Innes, Director of Corporate and Community Services

Customer services officers will be continue to be available via the live chat service to help with any queries that residents and service users may have. 


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