Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Performance keeps improving in East Renfrewshire

Latest annual performance statistics have revealed that East Renfrewshire Council has made improvements across the board in the last 12 months.

End Year Performance 2016-17

Strong results have been achieved in educational attainment, employment and training, housing, support for vulnerable residents and improving the local environment.

The council's pdf icon Annual Public Performance Report 2016-17 [2Mb] also identifies areas which can be improved in the future.

The positive aspects of the performance report also reinforce the results from our most recent Citizens Panel survey which was published earlier this year.

This found that 79 per cent of residents were satisfied or very satisfied with council services - the highest result ever - and 93 per cent of residents were satisfied with East Renfrewshire as a place to live.

These results are down to the hard work and dedication of all the staff across the council, who work hard every day to make residents' lives better. Our vision is to be a modern ambitious council creating a fairer future with all and our services are designed to support residents at every stage of their life. The council's services have been modernised and transformed by improving the use of digital technology and data, and we aim to continue this positive momentum in the years ahead to benefit our residents even more. Council Leader Tony Buchanan

Key education highlights include 82 per cent of young children reaching their expected milestones by P1 (up from 74 per cent in 2015/16) and 77 per cent of S4 pupils gaining five or more passes at level five (up from 72 per cent in 2015/16).

In housing, 79 new affordable homes were added to the area, bringing the cumulative five year total to 238, well exceeding the council's target of 150 units. Approval for 120 new build Council homes was also granted, with phase one of the project set to provide 40 new homes.

In recent years we have focused on ensuring our busy A roads are being renewed and upgraded. East Renfrewshire now has the best condition rating for A roads in Scotland, 10% better than the national average. For 2017/18, an additional £1.6m will be made available which will help to deliver a significant number of carriageway and footway projects and will be concentrated on residential/unclassified roads.

The council's ambitious programme of change gathered pace during the year, with a continued focus on increasing digital and online services. One in three customer contacts are now made online and over 50 per cent of council services are available for customers online to pay, book or apply for, at times that suit them. 'ParentPay' has also been introduced across our schools, giving parents the freedom to make online payments for their children 24/7.

Further highlights from the report include:

  • 96.6 per cent of school leavers entered a positive destination, going into further education, employment, training or volunteering (96 per cent in 2015/16)
  • 77 per cent of our working age population are in employment (75 per cent in 2015/16)
  •  604 people have been supported by Work East Ren - the council's employability service
  • 375 new businesses have started up in the area (260 in 2015/16)
  • All 152,130 community alarm contacts were resolved first time, despite an 11.7 per cent increase in alarm activations (136,185 in 2015/16)
  • 97 per cent of older people live at home (97.5 per cent in 2015/16)
  • 98 per cent of council tax is collected (98 per cent in 2015/16)

 

Further detail on our 2016-17 performance is also available in the pdf icon Council Wide End Year Strategic Performance Report 2016-17 [1Mb]

 


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)