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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Technology Enabled Care (TEC)

Telecare self-check tool

Take the quick self-check test to see if you or someone you know could benefit from Telecare.

  • you'll be asked between 3 and 6 questions
  • the check should take between 3 and 5 minutes to complete
  • you do not need to give any personal details
  • the check gives useful advice will and say if you or someone you know should apply for Telecare

Take the Telecare self check test


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