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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Can you help improve our website?

We're holding website testing sessions at Clarkston Library on Tuesday 10 October and we need your help.

Website testing

If you are 18 or older, live in East Renfrewshire and can spare 45 minutes of your time, we want to hear from you.

As a thank you for your time, you'll be given a £10 high street voucher.

You don't need to be great with computers or the internet to take part. We want to hear from a range of people to make sure our website works well for everyone.

What to expect

During the website  testing session, you'll be asked to carry out some tasks on our website. This might include finding specific information, completing an online form or answering questions about your experience.

It's not a test of you or your ability, but to find out about your experience of using the website.

We'll record the feedback of everyone who takes part to identify any common problems and to find ways of resolving them.

The sessions will take place with a member of our web team and should last no longer than 45 minutes. You can take a break at any time during the session.

Interested in taking part?

To register for one of our user testing sessions, just fill out a short form with your details and preferred time slot (morning or afternoon).

Register now

If you have any additional questions or you would like further information before registering, please email digital@eastrenfrewshire.gov.uk


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