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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Join the Family Firm

What is Family Firm?

Find out about our Family Firm programme and how to get involved.

Young person Family Firm


  • A number of young people(16-25) in East Renfrewshire are in, or have left care. As a result, their long term outcomes tend to be below their peers nationally. Various circumstances can lead to them leaving school early or with low qualifications. This can have an impact on their long term employment opportunities and job prospects.
  • At East Renfrewshire Council, we firmly believe that East Ren should be great place to grow up for all of our children. We consider ourselves a family organisation in this respect and want more of our family members - employees and local business - to get involved.
  • The Family Firm programme brings together a range of Corporate Parents to source work placements and training to help our care experienced young people with their next steps and provide personalised employability support. 

Interested in getting involved?



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